Everyday, thousands of people use Jasper to get picked up and dropped off exactly where they need to go.

What makes all of this possible? Trust. 

 

 

 

 

Were here if you need us. 

Support is standing by to make sure you get where you need to go, as safely as possible. Click the button below to contact us directly. 

*If you find youself in an emergency, please call 911 immediately.
 Contact Us 

 

 

Riders 

1. Search & book with confidence 

Get exactly what you’re looking for by taking advantage of our many search filters, like price, car type, and car features. Found a listing you like? Be sure to read the host’s profile and listing or experience description thoroughly—paying special attention to the features, car rules, and the cancellation policy.

 

 

2. Read the ratings & reviews

Look through feedback from past riders to help find the right fit for you. You’ll see ratings on several quality dimensions, like cleanliness and accuracy, and detailed reviews with authentic feedback about the experience. Riders can only leave a review after they’ve stayed with that specific host, so you know the feedback you’re seeing is based on actual experiences.
 

 

3. Get your questions answered

Our secure messaging tool is a safe and easy way for you to ask a potential host any questions you have about their car or themselves before you book. 
 

 

4. Always communicate & pay on Jasper

Keep yourself, your payment, and your personal information protected by staying on our secure platform throughout the entire process—from communication, to booking and payment. You should never be asked to wire money, provide credit card information or otherwise pay a host directly. If you are, please report it to us immediately.
 

 5. Research local travel alerts and warnings

Whether you’re traveling with Jasper or not, it’s always a good idea to research your destination ahead of time, whether it's just the weather or current events. 

 

Drivers

 1. Set clear expectations

Your listing should let potential riders know about the type of your car as well as the features in it. Even small details like letting your potential riders know there are heated seats or no middle seat goes a long way in the experience.
If you’re a home host, you can also outline specific expectations (like quiet hours) in your car. 

 2. Set guest requirements

Every guest is asked to provide their full name, date of birth, phone number, email address, and payment information to Jasper before booking.  If you do get a rider request it is in your right to ask the rider for that information. Just kindly assure them that you would like to know more about the person stepping into their car. 
Tip: If you would like to see their I.D. but think they may be hesitant, simply ask them to send it while covering their home address. 
 

3. Read profiles & reviews

If you want to know more about a riders before accepting their reservation request, check out their profile or read reviews from past hosts. Drivers and riders can only review each other after a reservation is complete, so you know the feedback you’re reading is based on actual experiences.
 

4. Keep safety info & equipment handy

It’s important to equip your car and your riders with the safety essentials they might need during their trip such as a  first aid kit.
 

      

Community Standards

We're creating a world where strangers can travel to anywhere together.
That requires a foundation of trust, grounded in high expectations of driver and passenger behavior.
We’ve established the following Community Standards to help define the values that underpin our global community.

This is a living document, as we’re constantly refining our approach to meet the needs of our community.
But these five standards—safety, security, fairness, authenticity, and reliability—remain central pillars in our efforts to ensure safety and foster belonging. We’re always working to make sure they’re upheld and enforced.

Safety

Your Jasper experience begins the moment you embrace the journey. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from endangering or threatening anyone.
Harming yourself or others
You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will.
Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community.
Jasper is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.
We take suicide, self-injury, eating disorders, and drug abuse extremely seriously and actively work to help people in crisis.
Threatening anyone
You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.
Creating hazardous situations
You should not keep unsecured weapons, disease risks, or dangerous animals in your listing, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of emergency.

Security

Our Jasper community members share their homes, neighborhoods, and experiences. Whether you’re opening your home as a host or experiencing a host’s hospitality as a guest, you should trust that you will feel secure. We ask you to respect others’ property, information, and personal belongings.
Theft, vandalism, or extortion
You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, remain in vehicles after a ride is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.
 
Spam, phishing, or fraud
You should not make transactions outside of Jasper’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.
Violating others’ privacy or intellectual property rights
You should not spy on other people; cameras are not allowed in your listing unless they are previously disclosed and visible, and they are never permitted in private spaces. You should not access others’ accounts without authorization or violate others’ privacy, copyrights, or trademarks.

 Fairness

The global Jasper community is as diverse, unique, and vibrant as the world around us.
Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if can we can truly belong.
Discriminatory behavior or hate speech
You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.
 
Bullying or harassing others
You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.
Disturbing the surrounding community
You should not disturb common spaces, treat drivers as “front desk staff,” create a pervasive nuisance for those around you, or persistently fail to respond to community concerns.

Authenticity

Your Jasper experiences should be full of delightful moments and surprising adventures.
Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions, and accurate details.
Misrepresenting yourself
You should not provide a false name or date of birth, use listings for commercial purposes without your host’s permission, have events or parties without your host’s approval, maintain duplicate accounts, or create an account if you’re under 18.
Misrepresenting your spaces
You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.
Experiences that are merely transactions
Jasper began as two college students opening up their seats to classmates when they would drive back home. Though Jasper has grown since the early days, and home sharing has expanded around the world, we still expect that every listing is not just a transaction, but a place for others to belong.

 Reliability

Every Jasper experience is unique and each detail specific to a home, a neighborhood, and a host. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the home, or in the expectations we set.
Providing uninhabitable spaces
You should not provide listings with sub-standard cleanliness or undisclosed problems.  You should not decline bathroom rights to riders asking for it. 
Breaking commitments
Absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make pick up possible, fail to pay, or break the driver's car rules.
 
Being unresponsive
You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout a ride, fail to provide an adequate point of contact for hosting, or refuse to participate in our resolution process.
 

 

Car Safety

 

Safety and security are must-haves in any car.

In addition to the steps Jasper takes to help protect our community, we encourage both drivers and riders to stay aware and take certain safety precautions when they’re hosting or traveling.