Every ride on Jasper is unique.

Our community is powered by drivers who provide passengers with the unique opportunity to travel anywhere. 

Here are a few ways you can help make sure your trip goes as smoothly as possible.

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1. Book with Confidence

All drivers on Jasper are screened for driving eligibility & safety before their listing is approved.

Each new driver goes through a multi-step reviewal process by the Jasper Admin team.

We take security & driver behavior very seriously by constantly monitoring driver reviews. 

 

2. Search & Filter Rides

Find the exact ride that you’re looking for by taking advantage of search filters.

Filter rides by price, car type, room for luggage, pets, music preference, chattiness, & more.

Once you find a listing you like, make sure to read the bio & look through the details thoroughly.

 

3. Read the Ratings & Reviews

Look through feedback from past riders to help find the right fit for you.

You’ll see ratings & detailed reviews with authentic feedback from real past experiences.

Riders can only leave a review after they’ve completed a trip with that specific driver.


4. Get Your Questions Answered

Our secure messaging tool is a safe & easy way to ask a driver any questions before booking.

All contact information is kept completely private until the booking is confirmed.

After booking, you can also message the driver to coordinate final scheduling and logistics.

 

5. Always Communicate & Pay on Jasper

Keep yourself, your payment, & your personal information protected by staying on our secure platform throughout the entire process—from communication, to booking & payment.

You should never be asked to wire money, provide credit card information or otherwise pay a driver directly.

If you are, please report it to us immediately.  

 

6. Research Local Travel Alerts & Warnings

It's always a good idea to research your route ahead of time.

Check for road closures, weather warnings, or special detours along the way.

 

7. We're Here For You 24/7

If anything is ever not quite right, reach out to us.

We’re standing by 24/7 to help with things like rebooking assistance, refunds, or reimbursements.

 

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Find answers to anything else you might need in our Help Center below:

      

What should I do if someone asks me to pay outside of the Jasper website?

Do not send them money, and let us know. We’ll never ask you to pay for anything outside of our site, through email, or through a third-party booker.

If you paid for your reservation outside of Jasper (for example, a wire, bank transfer, Venmo, Zelle, or Cash App), you may have paid for a fraudulent reservation. To get help, let us know immediately.

Note: Any reservations that are made outside of Jasper violate our Terms of Service. If we identify that a booking was made through a third-party service, we may cancel the reservation and deactivate the accounts of the person who made the reservation and the guest.

When am I charged for a booking?

Your payment information is collected when you submit a booking request.

Once the driver accepts your request, your payment method will be charged for the entire amount at that time.

Whether the reservation is two days or two months away, we hold the payment until 24 hours after the ride is completed before giving it to the host.

This hold gives both parties time to make sure that everything is as expected.

How do I cancel my confirmed booking?

You can cancel a reservation any time before your trip. The cancellation refund policy depends on what the driver has chosen. As a rule of thumb, try to cancel at least 3 days in advance to avoid penalties. To cancel a reservation, click here.

What happens if my driver cancels on me?

If your reservation is canceled by your driver, we'll automatically give you a full refund.

You'll receive an email confirming the full refund. 

You can always contact us if you need further help.

How do I know if a listing is available?

As long as you enter your departure location and date when searching on Jasper, all listings that show up should be available for booking.

While we strongly encourage all drivers to keep their calendars up to date, consider sending a message to drivers to double check that their listing is still available.

You can also message the driver to ask them other details about their listing.

What types of scams should I look out for?

Never share your email address, phone number, or social media before a booking is accepted or transfer funds outside the Jasper system, and always carefully examine emails claiming to be from Jasper.

Examples of common scams include:

  • Advance Fee Scam: Someone offers to pay you or give you something if you pay through a service outside of Jasper.
  • Phishing Scam: Someone sends an email or link that looks like it's from Jasper or another trusted site. These messages are designed to trick you into providing confidential information such as passwords or other email addresses. Phishing messages may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
  • Travel Scam: Someone offers you a great deal on a listing if you pay or send a deposit using a wire transfer, Venmo, Cash App, or similar. After receiving your money, they don’t give you the reservation they advertised.
  • Overpayment Scam: Someone offers to pay a host more than the price of the reservation, and then asks the host to give them cash to cover the difference.
  • Third-party Booking Scam: Someone offers to reserve and pay for a Jasper listing through their third-party website or service, often claiming to have a coupon or discount. These reservations are typically paid for using stolen credit cards.

Note: Any reservations that are made outside of Jasper violate our Terms of Service. If we identify that a booking was made through a third-party service, we may cancel the reservation and deactivate the accounts of the person who made the reservation and the guest.

             

Travelers like you

 

 

Thousands of rides per day.

 

Riders in every state.

 

Traveling right now.

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About Jasper

Jasper connects people with places by providing a global platform for car travel. The community is powered by drivers who provide passengers with the unique opportunity to travel anywhere.

 

 
 

 

 

Ready to go?

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